cd345 Privacy Policy

Introduction & Scope

cd345 ("we", "our") is fully committed to protecting the privacy of users in Bangladesh ("you", "your"). This Privacy Policy ("Policy") describes what personal information we collect when you use the cd345 website, how we use it, and how we keep it protected.

This policy applies to all services, products, and digital platforms of cd345. By using our website to open an account or access any service, you are considered to have agreed to the terms of this policy.

This policy is a supplement to our Terms and Conditions and Responsible Gaming Policy. In case of any ambiguity, the Bengali version of this policy shall be considered final.

What Information Is Collected

cd345 only collects information that is necessary to provide our services. We may collect the following types of information:

2.1 — Information Provided Directly

• Full name and national ID or passport details (for age verification)
• Email address and mobile phone number
• Date of birth (to confirm 21+ age)
• bKash, Nagad, Rocket, or Upay account details (for transaction processing)
• Account password and security question answers

2.2 — Automatically Collected Information

• IP address and device type (mobile, desktop, tablet)
• Browser type and version
• Time and date of site visits (per Bangladesh Standard Time, BST UTC+6)
• Page browsing behavior and session information
• Information collected through cookies and similar tracking technologies

2.3 — Information Received from Third Parties

• Information received through identity verification agencies
• Transaction confirmations from payment processors (bKash, Nagad, Rocket, Upay)
• Risk assessment information received through fraud prevention systems

Purpose of Using Information

cd345 uses your personal information only for defined and lawful purposes. The main areas of use are as follows:

3.1 — Account Management

Your information is used to create, verify, and maintain your account. This includes age verification (confirming 21+), identity confirmation, and security checks.

3.2 — Transaction Processing

Transaction information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay, to keep transaction records, and to resolve any disputes.

3.3 — Customer Support

Your account-related information is used so that our 24/7 live chat support team and email ([email protected]) can assist you properly.

3.4 — Security and Fraud Prevention

Your activity patterns are analyzed to prevent account abuse, money laundering, and fraudulent activity. Your information is always kept protected using SSL encryption.

3.5 — Responsible Gaming Support

Information is used to monitor gaming behavior to identify possible signs of addiction and to provide necessary support under the Responsible Gaming policy.

3.6 — Service Improvement

Aggregated user data is analyzed to improve the user experience, add new features, and resolve technical issues.

Information Sharing & Disclosure

cd345 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

4.1 — Service Provider Partners

Necessary and limited information is shared with payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and game software suppliers. These partners operate under strict confidentiality agreements.

4.2 — Legal Obligations

If disclosure of information is required by a legal authority or court order, cd345 is able to fulfill that obligation. In such cases, only the necessary information will be disclosed.

4.3 — Business Restructuring

In the event of a merger, acquisition, or sale of cd345's business, user information may be transferred. You will be notified in advance in such circumstances.

Data Security Measures

cd345 uses industry-standard security technologies and practices to protect your information. The key components of our security measures are:

• SSL Encryption: All data transmission on the website is protected by SSL (Secure Sockets Layer) technology.
• Encrypted Storage: Stored sensitive information is kept in encrypted form.
• Access Control: Only authorized personnel can access personal information, and only when necessary.
• Regular Security Audits: Regular security tests are conducted to identify system vulnerabilities.
• Two-Factor Authentication: Additional verification is triggered for suspicious login attempts.
• Data Backup: Regular backups are maintained to ensure continuous protection of information.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information; but we always strive to ensure the highest level of protection.

Cookie Policy

The cd345 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that improve your experience of using the site.

6.1 — Types of Cookies

• Essential Cookies: Used to maintain login state and run core functions.
• Functionality Cookies: Remember your preferences (language, display settings).
• Analytics Cookies: Collect statistics about site visits (aggregated, without personal identification).
• Security Cookies: Used to detect fraudulent activity.

6.2 — Cookie Control

You can disable cookies by changing your browser settings. Please note that disabling cookies may cause some features of the website to not work properly.

Data Retention Period

cd345 retains your information for as long as it is necessary to provide services or required to meet legal obligations. Retention periods vary for different types of information:

• Even after an account is closed, some information may be retained for a set period due to legal obligations.
• Transaction records are kept for the period required under financial regulations.
• Communication logs (live chat, email) are kept for a set period to ensure the quality of customer service.
• Once the required period has passed, information is securely deleted or anonymized.

Your Rights

You have the following rights regarding your personal information:

8.1 — Right of Access

You may request to know what information cd345 holds about you.

8.2 — Right to Rectification

If any of your information appears to be incorrect or incomplete, you may request a correction. Some information can be updated directly from your account.

8.3 — Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

8.4 — Right to Object to Processing

In certain circumstances you may object to the processing of your information.

8.5 — Right to Portability

Where applicable, you may receive your information in a structured, machine-readable format.

Protection of Minors

cd345 provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors. Age verification is a mandatory step during account registration.

If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed. Parents are advised to monitor their children's online activity.

Policy Changes

cd345 may update this privacy policy from time to time. Changes will be published on this page, and for significant changes you will be notified via email or an account notification.

By continuing to use cd345 after a policy change, you are considered to have accepted the updated policy. It is therefore recommended that you visit this page regularly.

Contact & Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week
• Language Support: Assistance available in Bengali and English

We take your complaints seriously and will respond as quickly as possible.